Lloyd's complaints procedure

In the event that you wish to make a complaint you may contact us on +44 (0)20 7403 3884 or at yachtline@yachtline.co.uk or in writing at 8 Holyrood Street, London, SE1 2EL, United Kingdom.

Should you remain dissatisfied with the response you receive from Yachtline or Lloyd's underwriters, you may refer your complaint to Lloyd's Complaints team at:

Complaints Market Services Lloyd's One Lime Street London EC3M 7HA United Kingdom

Email complaints@lloyds.com

Telephone +44 (0) 207 327 5693

Fax +44 (0) 207 327 5225

Who will investigate the matter and provide a final response.

Should you remain dissatisfied with Lloyd's final response you may if eligible refer your complaint to the Financial Ombudsman Service, an independent service in the UK for settling disputes between consumers and businesses providing financial services. The contact details are:

The Financial Ombudsman Service Exchange Tower London E14 9SR United Kingdom

Email complaint.info@financialombudsman.org.uk

Telephone + 44 (0)300 123 9123

Website www.financial-ombudsman.org.uk