This website uses cookies. You can read about which cookies we use in our privacy policy here.

To confirm your acceptance and remove this message please click the 'I agree' button.

If you continue to use the site, we will assume you are happy to accept the cookies anyway.

Lloyd's complaints procedure

In the event that you wish to make a complaint you may contact us on +44 (0)20 7403 3884 or at or in writing at 8 Holyrood Street, London, SE1 2EL, United Kingdom.

Should you remain dissatisfied with the response you receive from Yachtline or Lloyd's underwriters, you may refer your complaint to Lloyd's Complaints team at:

Market Services
One Lime Street
United Kingdom
Telephone +44 (0) 207 327 5693
Fax +44 (0) 207 327 5225

Who will investigate the matter and provide a final response.

Should you remain dissatisfied with Lloyd's final response you may if eligible refer your complaint to the Financial Ombudsman Service, an independent service in the UK for settling disputes between consumers and businesses providing financial services. The contact details are:

The Financial Ombudsman Service
Exchange Tower
E14 9SR
United Kingdom
Telephone + 44 (0)300 123 9123